Questions and answers

Flyoneers welcomes airport service providers, B2B and white-label suppliers, travel technology companies, booking platforms, travel blogs and digital publishers. Companies and independent businesses offering relevant airport or travel-related services can enter.

Yes. Flyoneers welcomes businesses of all sizes, from startups and independent providers to established international companies. Every entry is evaluated against the criteria of its chosen category.

Yes. Flyoneers welcomes eligible companies from around the world, including businesses operating in multiple countries or providing services to international travellers.

Flyoneers recognises the company that sells, delivers or manages the service. It does not directly evaluate an airport facility, security lane or individual airport team.

Yes. Travel blogs, independent publishers and digital media platforms that provide useful information about airports, airport services or travel experiences can enter relevant categories, particularly within Travel Guides & Content.

Yes. B2B suppliers and white-label providers can enter categories that match the services, solutions or technology they provide, including products delivered through other businesses or partner platforms.

Choose the category that best matches your business, review its requirements and follow the official application instructions when entries open. Make sure your submission clearly explains your service and includes relevant supporting evidence.

Review the descriptions and judging criteria on each category page. Select the category that best represents your company's service, product or area of expertise.

Yes. If your company provides services that match multiple categories, you can submit an entry for each relevant category. Every entry is evaluated separately against its category criteria.

Your application should clearly describe your company, the services you provide, your target customers and what makes your offering valuable. Include accurate information and relevant examples that demonstrate your performance.

Supporting evidence may include service coverage figures, booking screenshots, customer satisfaction results, performance data, customer feedback and examples of your work. Each category page provides guidance on relevant evidence.

After submitting your application, check for a confirmation message or email. If you are unsure whether your entry was received, you can contact the Flyoneers team at [email protected] for assistance.

Applications should include all required information and supporting documents. Missing information may affect the evaluation of your entry. If you notice something is missing, contact the Flyoneers team as soon as possible for guidance.

If you need to correct information or update your application after submission, contact the Flyoneers team at [email protected]. Any changes will depend on the application stage and the programme's submission rules.

Submitted entries go through an eligibility check before being evaluated against the relevant category criteria. The programme then progresses through the shortlist, finalist and winner announcement stages.

If additional information or clarification is needed during the evaluation process, the Flyoneers team may contact applicants through official communication channels. Applicants cannot contact jury members directly.

Flyoneers follows an application-based, evidence-based and jury-evaluated process. Eligible entries are assessed using published criteria. Following the evaluation, a shortlist and finalists are announced, and one winner is selected in each category.

The jury considers factors such as service quality, customer experience, reliability, innovation and measurable performance. Each category has its own criteria, allowing entries to be evaluated according to the services they provide.

Company size alone does not determine the outcome. Entries are assessed against the relevant category criteria and the quality of the supporting evidence, rather than the size or reputation of the company.

Yes. Customer reviews, satisfaction results and feedback can help demonstrate the quality and reliability of a service. They can be included as supporting evidence where relevant to the chosen category.

Official shortlist, finalist and winner announcements will be published on the Flyoneers website. Visit the programme pages for the latest announcements and updates.

Winner announcements follow the official Flyoneers programme schedule. Check the Key Dates section of the website for the latest information about shortlist, finalist and winner announcement dates.

Winners receive an official Flyoneers award and a digital winner badge that they can display on their websites, social media and marketing materials. This recognition helps businesses build customer trust, strengthen their brand reputation and stand out from competitors by showcasing their achievements in the travel and airport services industry.

Winning a Flyoneers award gives your business an opportunity to showcase its achievements and gain greater recognition in the industry. By displaying your award on your website and promotional materials, you can increase credibility, build confidence among potential customers and highlight the quality of your services.